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  • CAD Customer Product Support Specialist - Milford, OH

    Discussion in 'USA jobs' started by SHRJOBS, Jul 19, 2016.

    1. SHRJOBS

      SHRJOBS Member

      Apr 2014
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      Career Opportunity: CAD Customer Product Support Specialist with International TechneGroup Needed in Milford, OH

      Do you like helping customers be successful? Are you an expert when it comes to blending your technical knowledge with your exceptional customer relations skills? Do you have CAD system experience? If so, we have a great opportunity for you!

      International TechneGroup (ITI) provides engineering product data integration, interoperability, validation, and migration solutions that enable more effective re-use and sharing of engineering product data throughout the lifecycle of the product. ITI has a long history of PLM/C3 vendor partnerships, along with direct relationships with major engineering and manufacturing customers in the aerospace, automotive, consumer goods/electronics, industrial equipment, medical equipment, and oil & gas industries. ITI delivers results through effective technical project management, innovative solution development, and highly responsive customer interaction.

      ITI has an immediate opening in our CAD/CAM/CAE Interoperability (C3I) business unit as a Customer Product Support Specialist, specifically for our CADIQ product. The successful candidate will work with existing and prospective customers to answer questions, resolve issues, and provide licenses, product support, and demonstrations. The candidate will train customers on ITI software products, the use of CADIQ and interact with others in the ITI technical teams to rapidly identify and resolve issues. The candidate may assist sales and delivery teams as required. The candidate will assist customers CADIQ configuration for different use cases. The candidate will also collaborate with and provide input to the product teams on functionality and ease-of-use as reported through their dealings with customers. The candidate will also participate in testing new software versions and working with developers to duplicate and resolve problems.

      • Minimum of a Bachelor of Science degree in the following disciplines - Mechanical or Aeronautical Engineering, Biomedical, Computer Science or Computer Engineering
      • Minimum of 2-3 years of experience in the Aerospace, Defense, Automotive, or Heavy Equipment industries in one or more of the following disciplines – mechanical design, automation, data management, simulation, tooling, metrology, quality control, customer technical support, customer relations
      • Working knowledge of one or more CAD systems (CATIA, NX and Creo preferred)
      • Working knowledge of an object-oriented programming language (C++, Python, or Java)
      • Customer interaction experience
      • Must demonstrate leadership and diplomacy skills when working with distributed international customer teams
      • Must complete complex tasks with a high level of attention-to-detail and organization, then clearly communicate the results, both verbally and in writing, to customers, engineers, managers, sales reps and/or developers
      • Must be US citizen
      What’s in it for You?

      ● Stable, growing organization with career opportunities

      ● Great benefits package

      ● Flexible work environment

      If you have knowledge in these diverse skills, we want to hear from you. We look for great people and find the right position for them to join our team. Apply online at http://bit.ly/ITICPSSNET or send resume and salary requirements to [email protected].

      Employer is EOE/M/F/D/V and strongly supports diversity in the workplace. Please no third party candidates or phone calls.

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